TERMS AND CONDITIONS FOR TRAVELLERS ArtioTravel AB
(hereinafter the “T&C” or “Terms and Conditions”)

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INTRODUCTORY PROVISIONS

This document sets out the Terms and Conditions for travellers of ArtioTravel AB, registered in Sweden, reg. no. [to be completed], registered office: [address, city, Sweden], registered in the Kammarkollegiet – Travel Guarantee Register (hereinafter the “Tour Operator” or “CK”).
These Terms and Conditions apply to all tours, stays and other travel services provided by ArtioTravel AB, regardless of the place of sale or the customer’s country of origin.

A Customer means any natural or legal person who intends to conclude or concludes a package travel contract with the Tour Operator (hereinafter the “Customer”). A Customer is also deemed to be a person for whose benefit the package travel contract was concluded or a person to whom the contract has been transferred.

The Tour Operator and the Customer (hereinafter jointly the “Parties”) agree that these Terms and Conditions form an integral part of the package travel contract or any other contract for the provision of travel services concluded between them.

These Terms and Conditions are issued in accordance with Directive (EU) 2015/2302 of the European Parliament and of the Council of 25 November 2015 on package travel and linked travel arrangements, the Swedish Package Travel Act (Lagen om paketresor, 2018:1217) and other binding legal acts of the European Union.

For the purposes of these Terms and Conditions, the start of the tour means the moment when the provision of travel services under the package travel contract begins (e.g. boarding the means of transport, commencement of accommodation or programme). The end of the tour means the moment when the last service included in the contract has been provided.

If the package travel contract is concluded in a form other than written, the Tour Operator shall immediately issue to the Customer confirmation of the tour in text form (e.g. by e-mail). Such confirmation has the same legal effect as a written contract.

These Terms and Conditions are available on the Tour Operator’s website [www.artiotravel.com], where details of the tours and other services offered are also published.

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1. FORMATION AND SUBJECT MATTER OF THE CONTRACTUAL RELATIONSHIP

The contractual relationship between the Tour Operator and the Customer arises upon conclusion of the package travel contract, either in writing or electronically. The contract is concluded at the moment the Tour Operator confirms the Customer’s booking and sends the tour confirmation (hereinafter the “Confirmation”).

The details and content of the package travel contract are determined by:

• the specific tour offer (on the website or in the brochure),

• these Terms and Conditions,

• and any special conditions specified in the Confirmation.

In the event of any inconsistency between documents, the package travel contract prevails, followed by the special conditions, and then these Terms and Conditions.

If a tour is marked “on request” / “tailor-made” / “subject to reconfirmation”, the contractual relationship arises upon conclusion of the contract and payment of the price (or part thereof). The Tour Operator may cancel the contract within 7 days if, for objective reasons (e.g. lack of capacity), the service cannot be provided. In such a case, the Tour Operator will promptly refund all payments to the Customer, with no entitlement to further compensation.

By signing the contract, the Customer confirms that they:

• have familiarised themselves with the offer, these Terms and Conditions and any applicable carrier conditions,

• have received proof of the Tour Operator’s insolvency protection,

• have been informed about entry, visa and health requirements for the destination,

• are authorised to conclude the contract also on behalf of other travellers named in the contract,

• and that such travellers have been acquainted with these Terms and Conditions.

Unless otherwise stated, the Tour Operator’s tours are not suitable for persons with reduced mobility.

A Customer under 18 years of age may conclude the contract only with the consent of a legal guardian. The Tour Operator is entitled to require this consent in writing.

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2. TOUR PRICE

The tour price includes all services expressly stated in the package travel contract or the Tour Operator’s offer, in particular:

• accommodation in the basic room type as described,

• transport, if included in the offer,

• the tour programme,

• services of a tour leader/representative,

• and all taxes and charges known to the Tour Operator at the time of conclusion of the contract.

The tour price is set in accordance with Directive (EU) 2015/2302 and includes all mandatory price components known at the date of the contract.

The tour price does not include (unless expressly stated otherwise):

• travel insurance,

• visas and related processing costs,

• local city/visitor taxes or entry fees,

• optional excursions and add-on services,

• tips, personal expenses and excess baggage fees,

• and any services not listed in the tour offer.

Any price changes are governed by Article 7 of these Terms and Conditions (Changes to the Contract).

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3. PAYMENT TERMS

The Tour Operator (TO) is entitled to request payment of the tour price before the tour is provided.
The customer is obliged to pay the full tour price no later than 10 days before departure, unless stated otherwise.

The payment schedule is as follows:

• A deposit of 40% of the total tour price is due within 2 business days of the booking confirmation.

• The remaining balance must be paid no later than 10 days before departure.

If the contract is concluded less than 30 days before the start of the tour, the customer is required to pay 100% of the tour price at the time of booking.

Payments are considered completed when the amount is credited to the TO’s bank account or the account of its authorised partner.
The TO may allow payment by bank transfer or credit/debit card.

If the customer fails to make the payment on time, the TO is entitled to withdraw from the contract and charge cancellation fees in accordance with Article 8.
Failure to pay is not considered a cancellation by the customer unless explicitly stated.

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4. CUSTOMER RIGHTS AND OBLIGATIONS

Customer rights:

• to proper provision of all agreed and paid services,

• to request additional pre-departure information,

• to be informed of all changes to the tour,

• to receive travel instructions with accurate information (transport, contacts, programme) no later than 14 days before departure,

• to compensation and a price reduction for defective performance pursuant to Article 10,

• and to withdraw from the contract in accordance with Article 8.

Customer obligations:

• to provide all data and cooperation necessary for arranging the tour (including valid travel documents),

• to pay the tour price in full and on time,

• to arrive at the place of departure on time,

• to follow the instructions of the Tour Operator’s representative/tour leader,

• to behave considerately towards other participants and comply with local laws, customs and environmental rules,

• and to be liable for any damage caused by their conduct.

The Customer must carry all documents required for travel and entry into the destination (passport, visa, proof of health insurance, vaccination certificates, etc.). Failure to comply may result in exclusion from the tour without any right to compensation.

A Customer concluding the contract for the benefit of other persons must ensure that such persons are acquainted with the tour conditions and will comply with them.

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5. PERSONAL DATA PROCESSING

The Tour Operator processes Customers’ personal data in accordance with Regulation (EU) 2016/679 (GDPR). The purposes of processing are performance of the contract, compliance with legal obligations and the Tour Operator’s legitimate interests, including marketing communications where the Customer has given consent.

Data processed include, in particular: name, surname, address, e-mail, telephone, date of birth, travel document data and, where necessary for the tour, health information.

The Customer has the right of access, rectification, erasure, restriction of processing and data portability, as well as the right to lodge a complaint with the supervisory authority (in Sweden: Integritetsskyddsmyndigheten – IMY).

Detailed privacy rules are set out in the Tour Operator’s Privacy Policy, available on the website.

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6. CHANGES TO THE CONTRACT AND PRICE

The Tour Operator may unilaterally increase the tour price only in accordance with Article 10 of Directive (EU) 2015/2302, and only in the event of:

• an increase in transport costs or the price of fuel,

• an increase in taxes, fees or exchange rates,

• or higher entrance/usage fees at the destination.

The Customer must be informed of any price change no later than 21 days before the start of the tour.

In such cases, the Customer has the right to:

• accept the price increase,

• withdraw from the contract without cancellation fees,

• or accept an alternative tour if offered by the Tour Operator.

If the relevant cost items decrease, the Customer is entitled to an appropriate price reduction.

Non-material changes (e.g. hotel changed for one of the same category, change of carrier, departure time ±48 hours) do not constitute grounds for withdrawal. Material changes entitle the Customer to withdraw under Article 8.

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7. CANCELLATION AND WITHDRAWAL

Cancellation by the Tour Operator:
The Tour Operator may cancel the tour if:

• the minimum number of participants is not reached, or

• unavoidable and extraordinary circumstances occur (e.g. natural disaster, pandemic, entry restrictions).

In such a case, the Tour Operator will promptly refund all amounts paid. The Customer is not entitled to further compensation.

Customer withdrawal:
The Customer may withdraw from the contract at any time before the start of the tour. In such a case, the Customer must pay cancellation fees depending on the time remaining until departure:

• more than 31 days: 50% of the tour price,

• 30–21 days: 70% of the tour price,

• 20–9 days: 90% of the tour price,

• 8 days or less: 100% of the tour price.

In the event of a material change to the tour or unavoidable and extraordinary circumstances, the Customer may withdraw without cancellation fees.

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8. TOUR OPERATOR LIABILITY, COMPLAINTS AND COMPENSATION

8.1 Liability of the Tour Operator

The Tour Operator is liable for proper provision of all services included in the package travel contract, regardless of whether they are provided by the Tour Operator or by other suppliers.

The Tour Operator is not liable for:

• non-performance of part of the programme due to force majeure (e.g. weather, natural disaster, epidemic, decisions of authorities, strikes, transport disruptions),

• loss, destruction or damage to the Customer’s personal belongings,

• damage arising from failure to follow instructions of the tour leader or local authorities,

• individual health, mental or physical indisposition of a participant.

The Tour Operator is not liable for services the Customer orders independently from third parties outside the package travel contract.

8.2 Complaints

The Customer must report defects in the tour without undue delay so that remedy can be provided.
Complaints must be made on the spot to the tour leader or the Tour Operator’s representative; if remedy is not possible, the Customer may submit a written complaint within 30 days after the end of the tour.

A complaint must include:

• tour number, dates, location,

• description of the defect and proposed solution,

• and any evidence (photos, confirmations, witness statements).

The Tour Operator must handle the complaint within 30 days of receipt.
If the Tour Operator acknowledges a defect, it will grant an appropriate price reduction or compensation in accordance with Directive (EU) 2015/2302.

If the defect was not reported during the tour, compensation may be reduced because the Tour Operator had no opportunity to remedy it.

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9. INSURANCE AND FINANCIAL GUARANTEE

9.1 Insolvency protection

ArtioTravel AB has the statutory insolvency protection (Travel Guarantee) in accordance with Swedish law via Kammarkollegiet. This protection safeguards Customers in the event of the Tour Operator’s insolvency—i.e. refund of amounts paid or ensuring repatriation.

9.2 Travel insurance

Customers are strongly advised to take out commercial travel insurance covering:

• medical expenses abroad,

• trip cancellation,

• personal accident, baggage and third-party liability.

If insurance is not arranged, the Tour Operator is not responsible for any costs arising to the Customer for these reasons.

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10. PROGRAMME CHANGES AND FORCE MAJEURE

10.1 Programme changes

The Tour Operator reserves the right to adjust the tour programme according to current conditions (weather, safety, transport situation). If a programme item cannot be carried out, the Tour Operator will provide a comparable alternative (e.g. cultural site or museum visit instead of a mountain trip).

10.2 Programme flexibility

The Tour Operator strives to make the tour as relaxed as possible and, if the group agrees on a change (e.g. a rest day by the sea or in nature), will accommodate such request provided safety and the overall schedule are not jeopardised.

10.3 Force majeure

If delays, cancellations or programme limitations occur due to force majeure (weather, government decisions, movement restrictions, border closures, etc.), the Tour Operator will take all reasonable steps to mitigate impacts. Such changes do not give rise to a right to damages.

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11. TRANSPORT

11.1 Transport services

Transport is included in the tour only to the extent specified in the tour description.
Travellers usually arrange their own flights to and from the destination.

Local transport during the tour is provided by a minibus or other rented vehicle driven by the Tour Leader. This allows flexible travel arrangements, stops, and itinerary adjustments based on the needs of the group.

11.2 Air travel outside the scope of the Tour Operator

Air travel is not provided as part of the package offered by the Tour Operator.
When purchasing flights, the traveller enters into a transport contract directly with the airline or external ticket vendor.

The Tour Operator is not responsible for:

• schedule changes,

• flight cancellations,

• delays,

• lost or damaged luggage.

However, the Tour Operator will provide reasonable assistance and any required confirmations so the traveller may assert their rights with the airline.

11.3 Travellers’ rights related to air transport

In the event of changes, cancellations, or delays of the flight, the traveller has rights under:

• Regulation (EC) No 261/2004 on compensation and assistance to air passengers,

• Regulation (EC) No 2111/2005 on the list of banned air carriers.

All claims arising from these situations must be made directly with the airline.
The Tour Operator will provide necessary support and documentation.

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12. ACCOMMODATION

Accommodation is arranged according to the tour type, usually in apartments, cabins or smaller hotels. Tours run in small groups (up to 8 persons + tour leader), therefore accommodation is often shared, either within a single property or across several rooms.

The Tour Operator ensures accommodation is comfortable, clean and appropriate to the destination. Shared accommodation does not mean hostel-type lodging, but apartment or hotel-type lodging. A single room may be requested for a supplement, subject to availability.

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13. CATERING

Catering is organised according to the character of the tour:

• usually breakfast (buffet or arranged at the accommodation),

• if breakfast is not provided, the Tour Operator enables grocery shopping on site or joint meal preparation,

• during sightseeing programmes, stops at restaurants or local eateries are planned and stated in the programme.

Other meals and drinks are at participants’ own expense unless stated otherwise. The Tour Operator emphasises local gastronomy and venues offering an authentic experience.

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14. OPTIONAL SERVICES AND EXCURSIONS

Optional (voluntary) excursions or services are not included in the basic tour price unless expressly stated. Participation is voluntary and based on individual agreement between participants and the Tour Operator or its partner.

The Tour Operator is only responsible for optional services it offers and organises itself, not for services brokered by third parties.

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15. TRANSFER OF THE CONTRACT TO ANOTHER PERSON

The Customer may transfer their package travel contract to another person who meets all participation conditions no later than 7 days prior to departure. The Tour Operator charges only actual costs (e.g. airline name-change fees). The original and the new Customer are jointly and severally liable for payment of the price and transfer costs.

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16. DISPUTE RESOLUTION, APPLICABLE LAW AND SUPERVISION

The Tour Operator prefers amicable settlement. If no agreement is reached, the Customer may use:

• the EU Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr,

• or contact the competent consumer protection authority in their country.

Contractual relations are governed by the law of the Kingdom of Sweden, to the extent that it does not limit mandatory EU consumer protection.

Supervisory authorities in Sweden:
Konsumentverket (The Swedish Consumer Agency)
and, for travel guarantees, Kammarkollegiet.

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17. FINAL PROVISIONS

These Terms and Conditions are valid and effective from the date of publication on the Tour Operator’s website. The Tour Operator reserves the right to amend them with prospective effect, without impact on already concluded contracts.

If any provision of these Terms and Conditions is found invalid, the remaining provisions shall remain in force.

In the event of any discrepancy between language versions, the English version shall prevail.

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📜 ArtioTravel AB
Travel agency registered in Sweden
Listed in the Kammarkollegiet Travel Guarantee Register
Document effective as of: 21.10.2025